Hotel Apartaments Trainera's booking conditions

General Conditions:

1. Reception hours: 9:00 AM - 11:00 PM. You can leave your luggage at reception from 8:00 AM if your room is not ready. For arrivals after 11:00 PM, please contact reception.
2. Room check-in will be from 3pm.
3. Room check-out will be before 11:00 AM.
4. To avoid disturbing the rest of other customers, please: Do not run, jump, sing or whistle in the corridors.
5. Bicycles, skis or skis are not allowed in the rooms; we have a space to leave them: ski storage, bicycle storage.
6. Tourist tax not included: €0.99 per person per day, with a maximum of two people per room or apartment and up to 7 days.

Guest cancellation policy:

1. For your security, cancellations will only be accepted via email.
2. If you cancel or modify your reservation up to 14 days before your arrival date, the property will not charge you.
3. If you cancel or modify the reservation outside the deadline, the establishment will charge 50% of the total reservation.
4. Once you have checked in to the establishment, in case of early departure, the establishment will charge the total amount of the stay.
5. If you do not arrive on the first day of your reservation, or if you do not notify us of a full cancellation, your credit card will be charged a " No Show " fee. For one-night reservations, the property will charge 100% of the first night. For reservations of two or more nights, the property will charge 100% of the first two nights.
6. If you do not arrive before 23:00 on the first day of your reservation, the entire reservation will be cancelled and no-show charges will apply.
7. The establishment will not assume responsibility for travel incidents (travel insurance is recommended).

Hotel cancellation policy:

1. For our security, cancellations will only be made by email.
2. If, due to circumstances beyond our control, we have to cancel your reservation in whole or in part, we will inform you 7 days in advance of your arrival date. If you wish, we can recommend another nearby establishment with similar features and prices to HA TRAINERA.
3. If you have a confirmed reservation and on the day of arrival we do not have any rooms available, due to an error/failure in our reservation system, we will look for accommodation in a nearby place, with which HA TRAINERA collaborates, with similar characteristics and prices to those of HA TRAINERA for your entire stay in Esterri d'Àneu.

Non-refundable conditions

1. Cancellation policy: Please note: if you cancel, modify or do not show up, the establishment will charge the full amount of the reservation.
2. Deposit conditions: The total amount of your stay may be charged at any time after booking. By booking this apartment or room, you are agreeing to the booking conditions and general terms and conditions.

Reservations made at the restaurant are subject to the following cancellation and refund policy:

1. Cancellations must be communicated at least 24 hours in advance of the reservation time.
2. In case of cancellation within the established period, no charge will be applied.
3. Cancellations made outside the deadline, as well as non-shows, may result in the full or partial charge of the amount associated with the reservation, if applicable.
4. If an advance payment has been made, it will not be refundable if the cancellation is not made within the indicated period.
5. The restaurant reserves the right to cancel a reservation due to force majeure, undertaking to fully refund any amount paid.
6. Refunds, where applicable, will be made using the same payment method used for the booking and within the time limits set by the bank.
7. This policy aims to ensure proper management of reservations and to offer a quality service to all customers.
8. If you need a shorter, more legal version, or one adapted to closed groups or menus, let me know and we'll adjust it.